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PRIVACY POLICY

Last Updated: January 13, 2026

1. INTRODUCTION

This Privacy Policy explains how Metrixbite S.R.L. ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website metrixbite.com (the "Website") or engage our services.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and applicable Romanian data protection laws.

Company Details:

  • Company Name: Metrixbite S.R.L.
  • Registration Number: RO52955094
  • Registered Address: Strada Pinilor, Nr. 13, Medgidia, Romania
  • Contact Email: metrixbite.contact@gmail.com

2. DATA CONTROLLER

Metrixbite S.R.L. is the data controller responsible for your personal information. For any questions or requests regarding your personal data, please contact us at metrixbite.contact@gmail.com.

3. INFORMATION WE COLLECT

3.1 Website Browsing

Our website does not automatically collect personal data through forms or direct input fields. However, we collect certain information through cookies and analytics tools:

  • Analytics Data: IP address, browser type, device information, pages visited, time spent on pages, referring website
  • Cookie Data: Information collected through Facebook Pixel and Google Analytics (see Section 5)

3.2 Appointment Booking via Cal.com

Our website redirects visitors to Cal.com, a third-party scheduling platform, where you voluntarily provide:

  • Name
  • Email address
  • Phone number (if provided)
  • Preferred appointment times
  • Any additional information you choose to share

Cal.com has its own privacy policy governing the data you provide on their platform. We encourage you to review Cal.com's privacy policy before submitting your information.

3.3 Client and Contract Data

When you become a client and enter into a service agreement with us, we collect:

  • Full name and/or company name
  • Email address and phone number
  • Business registration details (company name, tax ID, registration number)
  • Billing address
  • Payment information (bank account details for invoicing)
  • Project-related information and communications
  • Any other information necessary to fulfill our contractual obligations

3.4 Newsletter Subscriptions

If you subscribe to our newsletter, we collect:

  • Email address
  • Name (if provided)
  • Subscription preferences

Newsletter services are managed through MailerLite, which processes this data on our behalf.

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Service Delivery

  • To communicate with you about potential and ongoing projects
  • To provide IT services, including AI solutions, web design, software development, and consultancy
  • To deliver and maintain digital products you purchase
  • To provide customer support and respond to inquiries

4.2 Contract and Legal Obligations

  • To issue invoices and process payments
  • To maintain financial and business records as required by Romanian law
  • To comply with legal and regulatory requirements

4.3 Marketing Communications

  • To send newsletters, updates, and promotional materials (with your consent)
  • To inform you about new services, products, or offerings

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4.4 Website Improvement and Analytics

  • To analyze website traffic and user behavior
  • To improve our website functionality and user experience
  • To understand which services interest our visitors
  • To optimize our marketing efforts

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us analyze web traffic and improve your browsing experience.

5.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., SSL security)

Analytics Cookies:

  • Google Analytics: Tracks website usage, visitor behavior, and traffic sources
  • Helps us understand how visitors interact with our website

Marketing Cookies:

  • Facebook Pixel: Tracks conversions, builds audiences for advertising, and enables retargeting campaigns
  • Helps us measure the effectiveness of our marketing efforts

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your experience on our website and limit certain functionality.

To opt out of Google Analytics: Google Analytics Opt-out

To manage Facebook advertising preferences: Facebook Ad Preferences

5.4 Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers.

6. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data under the following legal bases:

  • Consent: When you subscribe to our newsletter or accept cookies
  • Contractual Necessity: To fulfill our obligations under service contracts
  • Legal Obligation: To comply with accounting, tax, and other legal requirements
  • Legitimate Interest: To analyze website traffic, improve our services, and communicate about our offerings

7. DATA SHARING AND THIRD PARTIES

We do not sell or rent your personal information to third parties. We may share your data with the following service providers who process data on our behalf:

7.1 Service Providers

  • Cal.com: Appointment scheduling platform (see their privacy policy for details on how they handle your data)
  • MailerLite: Email marketing service for managing newsletter subscriptions
  • Google Analytics: Website analytics and tracking
  • Facebook: Advertising and pixel tracking

7.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights and interests.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

8. INTERNATIONAL DATA TRANSFERS

We work with clients both within the European Union and outside the EU. When transferring data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Ensuring third-party processors comply with GDPR requirements
  • Implementing technical and organizational security measures

Our service providers (MailerLite, Google, Facebook) may process data outside the EU. These companies have implemented appropriate safeguards for international data transfers.

9. DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

  • Client Data: Contract duration plus 1 year after contract completion (for legal, accounting, and tax purposes)
  • Newsletter Subscriptions: Until you unsubscribe or request deletion
  • Analytics and Cookie Data: Typically stored for 26 months (Google Analytics default) or as configured in our analytics settings
  • Legal Requirements: We may retain certain data longer if required by Romanian law (e.g., financial records must be kept for accounting purposes)

10. YOUR RIGHTS UNDER GDPR

As a data subject, you have the following rights:

10.1 Right of Access

You can request a copy of the personal data we hold about you.

10.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

10.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, subject to legal retention requirements.

10.4 Right to Restriction of Processing

You can request that we limit how we use your personal data in certain circumstances.

10.5 Right to Data Portability

You can request your personal data in a structured, commonly used, machine-readable format.

10.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

10.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

10.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP):

  • Website: www.dataprotection.ro
  • Email: anspdcp@dataprotection.ro

10.9 How to Exercise Your Rights

To exercise any of these rights, please contact us at metrixbite.contact@gmail.com with:

  • Your full name
  • Your email address
  • A description of your request
  • Proof of identity (if necessary to verify your identity)

We will respond to your request within 30 days as required by GDPR.

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • SSL Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers
  • Access Controls: Limited access to personal data, restricted to authorized personnel only
  • Secure Storage: Personal data is stored on secure servers with appropriate safeguards
  • Regular Reviews: We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

13. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including Cal.com. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on our website with a revised "Last Updated" date.

For significant changes, we may notify you via email or through a prominent notice on our website. Your continued use of our services after changes indicates your acceptance of the updated Privacy Policy.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Metrixbite S.R.L.
Strada Pinilor, Nr. 13
Medgidia, Romania

Email: metrixbite.contact@gmail.com
Tax ID: RO52955094

Data Protection Contact: metrixbite.contact@gmail.com

We will respond to all legitimate requests within the timeframes required by applicable data protection laws.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

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